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Technical support issues can be directed to the GW IT Support Center staff by phone-7 a.m. Here is a roundup of technical support resources available:Īlthough the GW IT walk-up support center is currently closed due to COVID-19 campus closures, technical support is still being offered virtually.
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Focused efforts in crisis planning, strategic technology investments and ongoing collaboration across diverse teams have allowed GW to remain such a strong community during this historic time.” “We were able to leverage these plans in order to make the sudden transition as streamlined as possible. “I am so proud of how our GW community came together and obviously proud of the response by our GW IT team who prepared business continuity plans for possible situations that would require remote work and online instruction,” Ms. In addition, more than 13,700 knowledge articles were accessed during this time. Between March 15 and April 14, GW IT processed 1,842 troubleshooting and 879 requests for new or modified services. She said GW IT staff are working tirelessly to provide support and services to the GW community including providing online assistance with communication tools and technical support. Early said, because workers are spending less time getting to in-person sites and more time answering help requests remotely. “One interesting side effect of our ‘new norm’ is that providing support remotely has increased GW IT’s capacity for the number of students, faculty and employees our teams can assist,” Ms. That includes provisions allowing staff to work from home and respond to requests for support via phone and email, processing support tickets and remaining in constant contact with campus partners. Early said that GW IT staff normally dispatched to provide in-person support easily adjusted to providing online support because telecommuting contingencies were already a normal part of GW IT’s business continuity plans. “While COVID-19 presented unique challenges across the country, GW Information Technology was well prepared to provide remote support to students, faculty and staff,” said Loretta Early, GW’s chief information officer. government in the cybersecurity field.The George Washington University Information Technology (GW IT) division has virtual resources to help the university community stay productive and connected while working and studying remotely. This recognition uniquely qualifies students for internships, scholarships and job opportunities with the U.S. Department of Homeland Security and National Security Agency. This program has given GW the honor of being designated as a National Center of Academic Excellence for Information Assurance by the U.S. applied cryptography, computer network defense, etc.) and elective courses chosen based on the student's interests. These are combined with courses on security (ex. Students take a combination of core courses focusing on the design and analysis of algorithms, computer architectures and advanced software paradigms. With GW's central location in the nation's capital, students can expect to acquire up-to-date skills in protecting computer systems from cyberattacks, while also learning the policy implications of such techniques. The Master of Science in Cybersecurity in Computer Science is designed to meet the fast-growing need for technical cybersecurity experts in national and international organizations, both in the public and private sectors.